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COVID-19 Continued Support Update: A Message from George Yammouni, CEO

20 March

Headland Admin

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ceo update

March 2020 brings with it unprecedented times and unprecedented challenges but I am confident that as Australians and New Zealanders we will rally to overcome and we will be stronger together at the end of COVID-19.

At Headland, we are blessed with no confirmed cases. We have implemented our business continuity plan, involving rotational teams working in the office and working from home and we are benchmarking our operating model against the best-known practices as reported locally and globally. We remain committed to serving you and believe we are well-positioned to support your business continuity objectives also.

Our stringent travel restrictions are in place, with a ban on all international travel. Client meetings will be conducted over the phone with on-site engineers following best practice hygiene and refraining from the work site if they or any member of their family is feeling unwell.

The ever-changing situation is being reviewed daily and modifications to policy and operating model will be adjusted to reflect our commitment to staff and client health as our first priority.

Our service improvement programs, spare parts optimisation program and induction of numerous talented new recruits are well on track and I am excited about the visible progress you will see in a few short months.

We are also keeping in very close contact with all partners in the supply chain to be in the best position to offer you transparency and the facts as they relate to international shipments of all types and from all locations.

In closing, I urge all of us to think positively, plan well ahead and get ourselves ready for the prosperity that is beyond the challenges of today.

Wishing you, your staff, family and loved ones the very best of health.

Our contact details remain unchanged, for Spare Parts, please continue to call 03 9244 3500 and email spareparts@headland.com.au For Service call 1300 138 285 or email service@headland.com.au