With the fast approaching end to the year, I wish you all a safe, healthy and relaxing holiday season and a prosperous, healthy 2022.
I’m pleased to advise that in November we welcomed Ivy Wang (Freight and Logistics expert) into Headland and Lisa Ruberg into the role of Communications and Marketing Manager. Both very talented ladies are new to Headland. Ivy compliments the growing team in the Project Management Office and will help us navigate the new world of freight and logistics given the immense global changes in this area since the pandemic. Lisa will Join Samantha Kloe in helping to continuously study and understand the markets we serve, the changes within them and provide insights into how our investment plans, our portfolio and our focus should align to market. I’m very excited to be working with both Sam and Lisa as we regularly assess our priorities and continuously refine our attention to what our clients need most.
In November we’ve also welcomed the return of Ming and Rob C after completion of extensive training in Europe and we bid safe travels to Lewis who is now in the USA doing STOPA Maintenance training. We continue our commitment to invest in the best training available for our people even in the most difficult of global circumstances, without putting their health or safety at risk.
I’m also very pleased to see continued demand and interest in smart factory solutions and digitalisation across both Australia and NZ. We see a pattern of growing interest in automation as a starting point on this journey. Be it specific to robotic cells, automated storage for unattended operation, or streamlining of material flows and inventory management, through modern factories.
In my October update, I referred to an initiative we are taking directly related to “Client Experience”. Our determination is to consistently be recognised as “best in class” and yet we know we have work to do as many companies do. We have (after speaking to multiple of you) reached a clear minded determination to put more focus on process improvements in the after-sales functions within our business. Especially the whole experience from project installations, through to service and parts. The interplay between all three of these functions within our business will continue to be in my personal line of focus and I look forward to shortly announcing the name of a very senior and very impressive executive to assist me in driving the continuous change programs which will enable us to give you the best possible “Client Experience” in the industry. The executive who will be announced shortly comes with director level experience, is passionate about clients and is very well regarded as a manufacturing industry leader. The combination of process expertise, client expertise and business acumen, along with manufacturing industry credentials will enable us to accelerate our stated direction. We look forward to demonstrating improvements that are visible to you in your everyday engagements with Headland.
For the holiday season, we will be in shutdown mode from Dec 22 until January 10. Please reach out to us through your local service manager, if you feel we need to put in place specific plans to support you during this time or throughout January.
In closing, I’d like to thank each and every one of you for the patience, support and collaborative spirit you’ve offered us, as we all navigated through some of the most challenging times in our history. It’s wonderful to see so many of you prosper and grow in the face of adversity, and I am delighted that Headland remains strong and growing, with your terrific support.
Very best wishes for the season ahead.