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Machine Support

Machine technical support is delivered through a national service team of over 30 factory trained engineers and support staff.

With a tradition of innovation and ingenuity, we encourage our staff to question conventional thinking and develop solutions that make positive contributions to our customers. This thinking is what has kept us ahead.

  • Fast breakdown response to keep you in production
  • Local support by factory trained engineers
  • Telephone technical support in the event of breakdowns
  • Over $1 million dollars worth of breakdown parts available within Australia
  • Breakdown  parts and consumable spare parts managed by a dedicated team

Field Service

We are proud of the fact that we are the only company in Australia with such an extensive number of technical staff ready to help support your equipment. Every year, Headland invests in training both locally and overseas to find different ways to better service our customers.

  • Authorised and factory trained
  • Representation in Australia and New Zealand
  • Specialised in every application we provide

TeleService

TeleService allows Headland to remotely diagnose faults, configure machine parameters, and update software remotely. TeleService increases machine up-time due to shorter response time needed (engineer availability, travel time, etc) needed to attend to your request.

Retrofits and Rebuilds

Headland service offers complete machine rebuilding services on your site or via our factories in Melbourne and Sydney.

  • Increases the productive life of your machine
  • Allows for newer technology to be coupled with existing equipment
  • Reduce breakdowns and generate greater efficiencies
  • Replaces obsolete equipment that can be hard to get spare parts for
  • Better technical support of new technology for less downtime

Machine Relocations

A complete service from uninstalling your machine, all logistical coordination, installation, calibration and testing. This ensures your machine continues to run effectively in the new location without further disruption.